Home care agencies don't usually hit a growth barrier because they lack opportunity. They hit it because too much work is sitting with too few people.
Helper Heroes gives you experienced, home-care-trained virtual team members who create capacity, reduce overhead, and free your best people to focus on the work that drives growth.
Build capacity without adding another expensive full-time employee.
You need the right work in the right hands.
Your owner, administrator, scheduler and other key team members spend hours on follow-up, data entry, paperwork, phone calls and routine administrative work instead of the work that actually requires their expertise.
Scheduling. Recruiting. On-call. Billing. Intake. Follow-up. When every role owns five other roles, something is always getting pushed to tomorrow.
Every new client creates more scheduling, recruiting, communication and administrative work. Eventually, the very team responsible for supporting growth becomes the thing limiting it.
Call-outs become emergencies. Recruiting never catches up. Leads don’t get followed up. Billing falls behind. Your team spends the day reacting instead of moving the business forward.
But adding another full-time, in-office employee—with salary, taxes, benefits, PTO and overhead—can eat into the very growth you’re trying to create.
Instead of leading, building relationships and planning for growth, the owner becomes the backup scheduler, recruiter, problem-solver and after-hours safety net.
Because the right solution starts with understanding how your agency actually works.
Helper Heroes was built by people who know home care. On your discovery call, we’ll look at your current infrastructure, where work is getting stuck, and where your team may be spending valuable time on work that could be handled differently.
Then we help you build the right support around your team.
We learn how your agency operates today; your team, roles, workload, challenges and growth goals.
Together, we identify bottlenecks, overloaded roles and responsibilities that don’t need to sit with your highest-value people.
We group the right responsibilities, determine the hours needed and build a virtual role around the work, not the other way around.
We match you with a trained virtual professional, help integrate them into your team and create the capacity your agency needs to grow.
You may not need another full-time employee. You may just need to rethink where the work lives.
Explore the roles below to see what can be delegated to a Helper Hero and what it could mean for your organization, your payroll, and your ability to grow.
Keep your caregiver pipeline moving.
Take the daily pressure off scheduling.
Schedule management • Call-outs • Open shifts • Caregiver communication
Give evenings and weekends back to your team.
After-hours calls • Call-outs • Schedule changes • Escalation support
Keep the back office moving and cash flowing.
Billing • Payroll support • A/R follow-up • Reporting
Don't let another opportunity go cold.
Inquiry response • Follow-up • CRM management • Assessment scheduling
Get routine work off your highest-value people.
Email • Documentation • Data entry • Records • Administrative support
Build the role around your agency.
Combine responsibilities across functions to create the support your team actually needs.
Tell us where work is getting stuck. We'll help you design the role.
We know the quality of the person matters just as much as the cost savings. Meet some of our Helper Heroes and see for yourself the professionalism, communication skills, and talent they bring to home care teams every day.
Hear how home care agencies are saying about Helper Heroes.
Owner Rose’s Agency Home Care
Bringing a virtual recruiter onto our team has been one of the best decisions I’ve made for our home care business. I was not a believer in hiring virtual staff. I took a chance and our virtual recruiter has completely transformed our process of hiring caregivers. She sources, screens, and schedules qualified caregivers efficiently, ensuring we always have the staff we need to provide exceptional care to our clients. I highly recommend Helper Heroes to any home care agency looking to grow with confidence.
Owner Assisting Hands Illinois
Four months ago, we embarked on a partnership with Helper Heroes, just as we were establishing our Assisting Hands agency, which had been open for less than a year. It became clear that while we needed additional support, we couldn’t justify the expense of in-office staff. After discovering Helper Heroes and their cost-effective virtual assistant services, we realized we had found the perfect solution. Their talented team has been instrumental in streamlining our operations, allowing us to shift our focus back to what truly matters: growing our business. With two dedicated virtual assistants managing our recruiting and scheduling, client intake, and social media efforts, I am now free to devote my energy to nurturing marketing relationships and engaging with our clients more effectively. This partnership has not only enhanced our efficiency but also reignited our passion for delivering exceptional service.
Owner Just Like Family Care Givers
I have been utilizing the virtual assistant services for some time now. The impact on my business has been phenomenal. Our virtual assistant has been incredibly professional and efficient, taking care of various tasks that have allowed me to concentrate on other crucial aspects of our company. Their commitment to quality and their attention to detail have greatly contributed to the success and growth of my business. I wholeheartedly recommend their virtual assistant services to anyone seeking to enhance their home care operations and achieve greater productivity. Thank you again for the opportunity to share my experience. I am confident that your virtual assistant services will continue to make a significant difference in the success of my business.
Head of Human Resources Interim Healthcare Utah
Our experience with virtual assistants has been very positive. I work closely with two of them, and I’ve been consistently happy with the service we’ve received. They are productive, reliable, and efficient, completing tasks accurately and on time. Their communication is clear, and they are proactive in anticipating needs, which has made our workflow smoother and more organized. Overall, they have been an invaluable part of our team.
Owner Executive Home Care Virginia
Working with Helper Hero’s virtual assistant has been a game-changer for our business. Their professionalism, attention to detail, and proactive communication have allowed us to streamline operations and focus more on growth. Tasks that used to take hours are now handled efficiently and accurately, freeing up valuable time for our team. Their support has brought a new level of organization to our day-to-day workflow, and we truly consider them an essential part of our team. We highly recommend their services to any business looking to boost productivity and stay ahead.
Owner Visiting Angels Washington
I have been extremely pleased with my experience working with Helper Heroes. Celdy has been professional and thorough throughout the entire process. She is incredibly responsive to any questions or concerns, always looking for solutions to issues that arise. Her attention to detail and thoughtful approach make you feel valued—never rushed or insignificant. She provided us with multiple qualified candidates to interview, and when our first hire didn’t work out, she immediately began working to find a replacement.
HOME CARE OWNER & HELPER HEROES MANAGING PARTNER
“I’ve spent 19 years building a home care agency. I know what happens when growth starts putting pressure on your people, your payroll and your infrastructure. Let’s look at where your team is getting stuck, and what we can do about it.”
Month to month. We earn you trust everyday, no string attached.
Every hero trained and audited under our compliance program
It all starts with a discovery call.
